Job Description
We are seeking a dedicated IT Support Specialist to join our dynamic remote team. As a leader in technology solutions, we are committed to providing our employees with top-tier equipment to ensure productivity and comfort. This role offers the flexibility of working from home with full-time hours and comprehensive benefits.
Why Join Us?
- Equipment Provided: We provide a high-performance laptop, dual monitors, ergonomic keyboard/mouse, and a webcam to ensure you have the best tools for the job.
- Competitive Salary: Earn between $75,000 and $95,000 annually based on experience.
- Flexible Schedule: Enjoy the freedom of remote work while maintaining a consistent full-time schedule.
The ideal candidate will be technically proficient, customer-focused, and capable of troubleshooting complex issues from a distance.
Responsibilities
- Configure, deploy, and troubleshoot remote workstations, including operating systems (Windows/macOS) and essential productivity software.
- Provide tier-2 technical support via phone, email, and remote access tools to resolve hardware and software issues.
- Manage user accounts, permissions, and security protocols to ensure data integrity and compliance.
- Conduct virtual onboarding sessions to familiarize new hires with company equipment and processes.
- Monitor inventory of provided equipment and coordinate repairs or replacements as needed.
- Collaborate with the security team to implement and maintain secure remote access solutions.
- Document technical issues and resolutions in the IT Service Management (ITSM) system.
Qualifications
- Minimum of 3 years of professional IT support experience in a remote or hybrid environment.
- CompTIA A+ or higher technical certification is required.
- Strong proficiency in Windows 10/11 and Microsoft 365 (Office 365) suite.
- Experience with remote access tools (e.g., TeamViewer, AnyDesk, LogMeIn).
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently with minimal supervision and manage time effectively.