Job Description
We are seeking a highly skilled and proactive IT Support Specialist to join our growing team in New Orleans. As a leader in digital transformation, we provide a comprehensive benefits package, including a fully equipped remote workstation and premium technical gear to ensure you have the best tools for the job. If you are passionate about technology and customer service, we want to hear from you.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support via phone, email, and remote desktop solutions.
- Configure, deploy, and troubleshoot hardware, peripherals, and mobile devices (Windows, macOS).
- Manage and maintain a ticketing system to ensure timely resolution of user issues.
- Assist in the administration of local area networks (LAN) and wireless networks.
- Perform regular system backups, updates, and security patch management.
- Collaborate with the development team to troubleshoot software integration issues.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Valid CompTIA A+ or Network+ certification is required.
- Strong knowledge of Microsoft Office 365, Active Directory, and common troubleshooting methodologies.
- Excellent verbal and written communication skills with the ability to translate technical jargon into plain English.
- Ability to work independently and manage time effectively in a fast-paced environment.