Job Description
Join a Leading Remote-First Team with Top-Tier Equipment!
Apex Tech Solutions is looking for a skilled IT Support Specialist to join our distributed team. We specialize in providing world-class technical support to our clients, and we are hiring immediately for talent in California and Columbus, OH.
We believe that to do great work, you need great tools. That is why we provide full equipment provisioning for all remote employees, including high-performance laptops, dual monitors, and ergonomic accessories.
What You Will Do:
- Provide Tier 2 technical support via phone, email, and secure remote desktop tools.
- Configure and troubleshoot hardware, software, and network connectivity issues.
- Manage and deploy new workstations and peripherals for remote staff.
- Ensure data security, compliance, and high uptime for all remote operations.
- Collaborate with cross-functional teams to improve internal IT processes.
Requirements:
- Associate’s degree in IT, Computer Science, or equivalent experience.
- Minimum 2 years of experience in Help Desk, Desktop Support, or Technical Support.
- Strong proficiency with Windows 10/11, macOS, and Microsoft Office 365.
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to work independently in a remote environment.
Responsibilities
- Provide Tier 2 technical support via phone, email, and secure remote desktop tools.
- Configure and troubleshoot hardware, software, and network connectivity issues.
- Manage and deploy new workstations and peripherals for remote staff.
- Ensure data security, compliance, and high uptime for all remote operations.
- Collaborate with cross-functional teams to improve internal IT processes.
Qualifications
- Associate’s degree in IT, Computer Science, or equivalent experience.
- Minimum 2 years of experience in Help Desk, Desktop Support, or Technical Support.
- Strong proficiency with Windows 10/11, macOS, and Microsoft Office 365.
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to work independently in a remote environment.