Job Description
Are you looking for a career that offers flexibility and growth?
Apex Tech Solutions is seeking a proactive IT Support Specialist to join our remote team. We specialize in providing top-tier technical support to businesses across the United States.
This is an Immediate Hire opportunity. We believe in empowering our employees with the right tools, which is why we provide all necessary equipment for a seamless Work From Home experience. If you are based in or near Milwaukee, WI, and want to work from the comfort of your home while building a robust IT career, this is the role for you.
Responsibilities
- Remote Troubleshooting: Provide high-quality technical support via phone, email, and remote desktop tools to diagnose and resolve hardware and software issues.
- Equipment Setup: Configure and ship company-issued laptops, monitors, and peripherals to remote employees to ensure they have the tools they need.
- System Administration: Manage user accounts, permissions, and security protocols within the Active Directory environment.
- Incident Management: Prioritize and respond to help desk tickets efficiently to minimize business downtime.
- Documentation: Maintain detailed records of all technical issues and resolutions in the ticketing system.
- Training: Conduct virtual training sessions to educate staff on new software updates and security best practices.
Qualifications
- Experience: 1-3 years of experience in IT support, Help Desk, or a related technical field.
- Education: Associate’s degree in Information Technology, Computer Science, or equivalent professional experience.
- Technical Skills: Strong knowledge of Microsoft Windows, Office Suite, and basic networking (TCP/IP, DNS, DHCP).
- Communication: Ability to communicate complex technical concepts clearly to non-technical users in a professional manner.
- Self-Motivation: Proven ability to work independently in a remote environment with a high degree of accountability.