Job Description
Join Nexus Global Solutions as a Junior Customer Support Specialist and launch your remote career in the heart of New York! We're seeking motivated individuals to deliver exceptional customer experiences from the comfort of your home office. As a key member of our support team, you'll resolve inquiries, troubleshoot issues, and contribute to our mission of client satisfaction. Enjoy flexible hours, comprehensive training, and a collaborative virtual environment. Perfect for recent graduates seeking hands-on experience in customer service and tech support.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and accuracy
- Troubleshoot technical issues using knowledge base resources and ticketing systems
- Document interactions and resolutions in CRM databases for quality assurance
- Collaborate with senior team members to escalate complex issues
- Participate in ongoing training to enhance product knowledge and support skills
- Monitor support channels and maintain response time SLAs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 0-2 years of customer service or support experience
- Proficient in Microsoft Office Suite and ticketing systems (e.g., Zendesk)
- Strong written and verbal communication skills
- Ability to work independently in a remote setting
- Excellent problem-solving and multitasking abilities
- Reliable high-speed internet connection
- US work authorization required