Job Description
Join Nexus Solutions' dynamic remote team as a Junior Customer Support Specialist! We're seeking motivated individuals to deliver exceptional service from the comfort of their Atlanta homes. Enjoy flexible hours, comprehensive training, and a supportive digital-first culture. Benefits include: Health insurance, 401(k) matching, professional development stipends, and virtual team-building events. Perfect for recent graduates or career changers ready to launch their professional journey.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Document interactions in Salesforce CRM with precision and timeliness
- Collaborate with technical teams to troubleshoot complex issues
- Identify process improvements to enhance customer experience
- Participate in weekly virtual training sessions and knowledge-sharing
- Maintain 40+ daily customer engagement metrics
- Support product launches through beta testing feedback
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years customer service or administrative experience
- Proficient in Microsoft Office Suite and CRM software
- Exceptional written and verbal communication skills
- Type 45+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Basic technical troubleshooting knowledge