Job Description
Are you looking for an exciting entry-level opportunity in technology? BrightPath Systems is seeking a dedicated Junior Remote Technical Support Specialist to join our dynamic team. This is a fully remote position based out of our Boston headquarters, perfect for a motivated individual looking to launch a career in IT support.
As a Junior Technical Support Specialist, you will be the first point of contact for our clients, ensuring they have the technical assistance they need to succeed. We pride ourselves on a collaborative culture and offer comprehensive training to help you grow professionally.
Responsibilities
- Provide first-level technical support to customers via chat, email, and phone.
- Diagnose and troubleshoot hardware and software issues remotely.
- Maintain accurate documentation of all support tickets and interactions.
- Collaborate with senior engineers to resolve complex technical challenges.
- Assist in the implementation of new software updates and patches.
- Conduct quality assurance testing for internal tools.
Qualifications
- High School Diploma or equivalent (Bachelor's degree in Computer Science or related field is a plus).
- Basic understanding of computer hardware and operating systems.
- Strong verbal and written communication skills.
- Ability to work independently in a remote setting.
- Passion for learning new technologies and solving problems.
- Reliable high-speed internet connection.