Job Description
We are seeking a driven Junior Technical Support Specialist to join our innovative team in Wichita, KS. This role is perfect for recent graduates or career changers looking to break into the tech industry with a company that values growth and flexibility.
As part of our remote-first culture, you will provide top-tier technical assistance to clients, ensuring seamless operations across hardware and software environments.
Responsibilities
- Diagnose and resolve complex technical issues for end-users via phone, email, and remote desktop.
- Manage and update the ticketing system to ensure all support requests are tracked and resolved efficiently.
- Install, configure, and maintain computer hardware, peripherals, and software applications.
- Collaborate with the senior engineering team to troubleshoot network connectivity and security issues.
- Provide clear, patient, and professional technical guidance to non-technical users.
- Conduct basic system backups and perform routine maintenance checks.
Qualifications
- High school diploma or GED required; Associate degree or Bachelor’s in Computer Science preferred.
- Basic understanding of PC hardware, operating systems (Windows/macOS), and network protocols.
- Excellent verbal and written communication skills with a customer-first mindset.
- Strong problem-solving abilities and the capacity to learn new technologies quickly.
- Ability to work independently in a remote environment and meet deadlines.