Job Description
Are you looking for a night shift job in Detroit that offers flexibility and full equipment support? We are urgently seeking a dedicated Night Shift Customer Service Associate to join our thriving remote team. As a leader in the industry, we provide all necessary equipment (laptop, headset, desk lamp) to ensure you work from home comfortably and efficiently.
We are looking for individuals who thrive in a fast-paced environment and can provide top-tier support to our clients during evening hours. If you are based in Michigan and ready for a rewarding career opportunity, we want to hear from you!
Responsibilities
- Manage Inbound Inquiries: Respond to customer questions and issues via phone, email, and chat during the designated night shift hours.
- Issue Resolution: Troubleshoot technical and non-technical problems, identifying solutions that satisfy customer needs while adhering to company policies.
- CRM Management: Accurately log customer interactions, updates, and case details into our customer relationship management system.
- Feedback Collection: Gather and analyze customer feedback to help improve service quality and operational procedures.
- Escalation Handling: Identify complex issues that require management intervention and escalate them promptly to the appropriate team.
- Adherence to Schedule: Maintain a consistent attendance record and strictly adhere to the 9:00 PM - 6:00 AM shift schedule.
Qualifications
- Location: Must reside within the United States of America (Detroit, MI preferred).
- Experience: Previous customer service experience is preferred; fresh graduates are encouraged to apply.
- Equipment: Reliable high-speed internet and a quiet workspace are required.
- Availability: Must be available to work full-time night shifts (including weekends and holidays) as needed.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Skills: Proficiency in Microsoft Office Suite and ability to learn new software quickly.