Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Specialist and thrive in a remote work environment while supporting clients across the West Coast. This full-time night shift position offers the flexibility of working from home in Long Beach, CA, with competitive compensation and comprehensive benefits. You'll be the frontline hero resolving inquiries, ensuring customer satisfaction, and representing our brand excellence during critical overnight hours.
Responsibilities
- Handle inbound/outbound customer calls and emails during night shift hours (10 PM - 6 AM PST)
- Resolve billing, technical, and service inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with international teams to resolve escalated customer issues
- Meet/exceed performance metrics including CSAT and first-contact resolution
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- Minimum 1 year customer service experience in remote/night shift environments
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with neutral or clear accent
- High-speed home internet connection with quiet, dedicated workspace
- Ability to multitask in fast-paced, high-pressure scenarios
- Flexibility to work weekends and holidays as business needs dictate
- Passion for helping others and representing brand values