Job Description
Join Omaha Connect Solutions as a Night Shift Customer Service Specialist and deliver exceptional support from your home office. This remote role offers the flexibility to work overnight while serving diverse clients across the US and UK. We provide comprehensive training, state-of-the-art equipment, and a supportive virtual environment. Ideal for night owls seeking career growth without commute hassles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during overnight hours (11 PM - 7 AM CT)
- Resolve complex issues using CRM tools while maintaining service excellence standards
- Document interactions accurately in Salesforce and escalate unresolved matters
- Collaborate with global teams to improve customer experience workflows
- Meet productivity targets while maintaining quality assurance metrics
- Participate in virtual training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or overnight settings
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional communication skills with neutral accent
- Reliable high-speed internet and quiet home workspace
- Ability to multitask in fast-paced virtual environment
- Flexibility to work weekends and holidays as needed