Job Description
Join GlobalConnect Solutions and thrive in our 100% remote night shift environment! We're seeking dedicated Customer Service Specialists to support our clients during overnight hours. Enjoy the flexibility of working from anywhere in Houston while delivering exceptional service. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth—all without leaving your home office. If you're a night owl with a passion for helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight hours (11 PM - 7 AM CT)
- Resolve technical issues and troubleshoot product concerns using remote tools
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong typing skills (40+ WPM) and proficiency with remote desktop tools
- Excellent problem-solving abilities and emotional intelligence
- Ability to work independently during overnight hours
- Reliable high-speed internet and quiet home workspace
- Flexibility to work weekends/holidays as needed