Job Description
Join Oakland Tech Solutions as a Night Shift Customer Service Specialist and thrive in our dynamic remote environment. We're seeking dedicated professionals to deliver exceptional support during overnight hours while working from the comfort of your home. This role offers competitive compensation, comprehensive benefits, and the flexibility to balance your career with personal life. If you're a night owl with a passion for problem-solving, apply today to become part of our innovative team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM PST)
- Resolve technical issues and product inquiries with empathy and efficiency
- Maintain detailed case documentation in CRM systems for quality assurance
- Collaborate with global teams to ensure seamless service delivery
- Meet key performance metrics including resolution time and customer satisfaction
- Proactively identify process improvements and share feedback with leadership
Qualifications
- Minimum 2 years customer service experience in remote or night shift environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed home internet connection (minimum 50 Mbps)
- Ability to work independently with minimal supervision
- Strong problem-solving skills with technical aptitude
- Available to work 40 hours/week on a fixed night shift schedule