Job Description
Join our dynamic team as a Night Shift Customer Service Specialist and experience the perfect blend of flexibility and growth. Work remotely from Oklahoma City while supporting our global clients with exceptional service. This role offers competitive compensation, comprehensive benefits, and a supportive virtual environment designed for success. If you're a night owl with a passion for problem-solving, this opportunity is tailor-made for you.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, chat, and email during night shift hours (10 PM - 6 AM CST)
- Resolve technical issues, billing concerns, and product inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining strict data security protocols
- Collaborate with global teams to ensure seamless customer experience across time zones
- Continuously update knowledge base with new product information and process improvements
Qualifications
- Minimum 1 year customer service experience in remote or night shift environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional written/verbal communication skills with neutral accent
- High-speed internet connection (minimum 50 Mbps) and quiet home office setup
- Ability to troubleshoot basic technical issues independently
- Flexible schedule availability during night shift hours