Job Description
Join our dynamic remote team as a Night Shift Customer Service Specialist! We're seeking motivated professionals to deliver exceptional support during evening hours from the comfort of your home office. This full-time role offers competitive compensation, flexible scheduling, and growth opportunities within a rapidly expanding tech company. If you thrive in fast-paced environments and value work-life balance, this position is your gateway to career advancement.
Responsibilities
- Handle high-volume inbound/outbound calls and digital customer inquiries during night shift hours
- Resolve customer issues using CRM tools and escalation protocols
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with global teams to ensure seamless service delivery
- Meet/exceed KPIs for first-call resolution and customer satisfaction
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- 2+ years customer service experience in night shift or high-volume environments
- Proficient in Zendesk/Salesforce and MS Office Suite
- Exceptional written/verbal communication skills
- Self-motivated with ability to work independently remotely
- High-speed internet connection and quiet home office setup
- Available to work 11 PM - 7 AM EST, including weekends