Job Description
Are you looking for a stable job with a competitive schedule? Apex Tech Solutions is hiring Night Shift Customer Support Associates in Raleigh, NC, and we do not require prior experience!
We are seeking motivated individuals to join our 24/7 support team. If you have excellent communication skills and are available to work overnight shifts, we want to hear from you. Enjoy the perks of working while the rest of the world sleeps!
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat during the night shift.
- Resolve customer inquiries and troubleshoot basic technical issues efficiently.
- Document customer interactions and issue resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless operations.
- Maintain a professional and positive demeanor throughout your shift.
- Follow standard operating procedures to ensure compliance and quality.
Qualifications
- No prior experience required; comprehensive training provided.
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills.
- Ability to work flexible night shifts (e.g., 10 PM - 6 AM or similar).
- Strong verbal communication and active listening skills.
- Reliable internet connection and a quiet workspace (for remote/hybrid options).