Job Description
Join our elite remote team as a Night Shift Customer Support Specialist and become the backbone of our 24/7 client success operations. This fully remote position offers the flexibility to work from anywhere in Detroit while serving global clients during critical overnight hours. You'll leverage cutting-edge CRM platforms to deliver exceptional service, troubleshoot technical issues, and drive customer satisfaction metrics. We provide comprehensive training, competitive benefits, and a supportive virtual environment designed for high achievers.
Responsibilities
- Deliver 5-star customer support via phone, email, and chat during overnight shifts (11 PM - 7 AM EST)
- Resolve technical issues, process orders, and manage customer inquiries with precision
- Document interactions and escalate complex cases to Tier 2 support teams
- Collaborate with global teams using Slack, Jira, and Salesforce platforms
- Maintain 95%+ customer satisfaction and first-contact resolution rates
- Participate in monthly virtual training sessions and performance reviews
Qualifications
- Minimum 2 years of customer support experience in night shift environments
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional problem-solving skills and emotional intelligence
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills
- Available for overnight shifts (11 PM - 7 AM EST) with weekend flexibility