Job Description
Join our elite remote team as a Night Shift Customer Support Specialist and transform your career while working from the comfort of your home in Charlotte! We're seeking dedicated professionals to provide exceptional service during our peak overnight hours (11 PM - 7 AM ET). Enjoy competitive pay, comprehensive benefits, and a flexible schedule that aligns with your lifestyle. As a leader in B2B SaaS support, we offer cutting-edge training and career advancement opportunities. Apply now to become part of our innovative 24/7 support ecosystem!
Responsibilities
- Deliver premium technical support via phone, chat, and email during overnight hours
- Resolve complex customer issues using CRM tools and knowledge bases
- Collaborate with global teams to ensure seamless service continuity
- Document interactions and maintain detailed case documentation
- Proactively identify process improvements for overnight workflows
- Meet/exceed SLA targets and customer satisfaction metrics
Qualifications
- 2+ years in customer service or technical support role
- Proven experience with overnight/shift work schedules
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving and communication skills
- High-speed internet connection and dedicated home office space
- Ability to multitask in high-pressure overnight environments
- Technical certification (CompTIA A+, Google IT Support) preferred