Job Description
Join NexConnect Solutions as a Night Shift Customer Support Specialist and transform your career with the flexibility of remote work. We're seeking dedicated professionals to provide exceptional customer service during overnight hours while working from the comfort of your home. This role offers competitive compensation, comprehensive benefits, and the opportunity to grow with a leading tech services provider. Experience the perfect balance between professional growth and personal freedom in Columbus's thriving tech ecosystem.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and email for enterprise software clients
- Resolve complex system issues with minimal supervision during overnight shifts
- Maintain detailed documentation of troubleshooting steps and client interactions
- Collaborate with global support teams using CRM and ticketing systems
- Proactively identify trends in customer inquiries to improve service quality
- Adhere to SLAs and security protocols for sensitive client data
Qualifications
- 2+ years of technical support experience in a remote or hybrid environment
- Proficiency with Windows OS, networking fundamentals, and SaaS platforms
- Exceptional written and verbal communication skills for overnight client interactions
- Ability to troubleshoot independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Strong time management skills for overnight shift flexibility
- CompTIA A+ or equivalent technical certification preferred