Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist! We're seeking dedicated professionals to deliver exceptional service from the comfort of their homes in Omaha, NE. Enjoy competitive pay, comprehensive benefits, and a supportive culture while working flexible overnight hours. Perfect for night owls seeking work-life balance without sacrificing career growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during overnight hours (11 PM - 7 AM CT)
- Maintain detailed case documentation and update CRM systems
- Collaborate with global teams to troubleshoot complex technical issues
- Identify upsell opportunities and contribute to process improvements
- Adhere to SLAs and quality metrics while maintaining high CSAT scores
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Strong typing skills (50+ WPM) and proficiency with CRM software
- Reliable high-speed internet and quiet home office setup
- Excellent problem-solving skills with empathy-driven communication
- Ability to work independently during overnight shifts