Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist! GlobalTech Solutions Inc. is seeking dedicated professionals to provide exceptional customer service during overnight hours (10 PM - 6 AM PST). This fully remote position offers competitive compensation, comprehensive benefits, and career growth opportunities while supporting our enterprise clients' technical needs.
What We Offer:
- 100% remote work environment with flexible scheduling
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Performance-based bonuses
Responsibilities
- Resolve technical inquiries and troubleshoot software/hardware issues via phone, chat, and email
- Document customer interactions in CRM systems with precision
- Collaborate with global support teams to escalate complex issues
- Maintain high customer satisfaction scores (CSAT >90%)
- Adhere to SLA metrics for response and resolution times
- Participate in monthly training on new products and processes
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer support experience in tech industry
- Strong troubleshooting skills for Windows/macOS and cloud platforms
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Available to work 40 hours/week during overnight shifts