Job Description
Join Nashville's premier tech company as a Night Shift Customer Support Specialist! We're seeking dedicated professionals to deliver exceptional remote customer service during evening hours. Enjoy competitive pay, comprehensive benefits, and a flexible home-based work environment. Perfect for night owls who thrive in dynamic, client-facing roles.
Responsibilities
- Resolve complex customer inquiries via phone, chat, and email during night shifts
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with global teams to escalate technical issues efficiently
- Proactively identify trends to improve customer experience
- Adhere to SLAs and quality metrics in a remote setting
- Participate in ongoing training for product updates
Qualifications
- 2+ years customer service experience in night shift environments
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional written/verbal communication skills
- Strong problem-solving abilities under pressure
- Reliable high-speed internet and quiet home office
- Ability to work independently with minimal supervision
- Flexibility to cover rotating weekend shifts