Job Description
Join TechFlow Solutions as a Night Shift Customer Support Specialist and deliver exceptional service from home! We're seeking dedicated professionals to support our global clients during overnight hours (10 PM - 6 AM CT). Enjoy competitive pay, comprehensive benefits, and a fully remote setup while making a real impact.
What We Offer:
- Competitive salary + performance bonuses
- Full medical/dental/vision benefits
- 401(k) with company match
- Home office equipment stipend
- Professional development opportunities
This role is perfect for night owls who excel in independent work environments and thrive on solving complex customer challenges.
Responsibilities
- Handle high-priority customer escalations via phone, email, and chat during overnight hours
- Diagnose and resolve technical issues for enterprise software clients
- Maintain detailed documentation in CRM and ticketing systems
- Collaborate with global teams to ensure seamless cross-shift handoffs
- Meet/exceed SLA targets for response and resolution times
- Proactively identify process improvement opportunities
- Participate in quarterly overnight team training sessions
Qualifications
- 2+ years of technical customer support experience
- Strong troubleshooting skills for SaaS applications
- Proficient in Zendesk, Salesforce, or similar platforms
- Ability to work independently with minimal supervision
- Exceptional written/verbal communication skills
- Reliable high-speed internet connection
- Comfortable working overnight shifts (10 PM - 6 AM CT)
- Experience with remote work protocols