Job Description
Join Nevada Tech Solutions as a Night Shift Customer Support Specialist and thrive in our remote work environment while serving clients across the country. This role offers the flexibility of working from home with competitive compensation and comprehensive benefits. As a key member of our support team, you'll ensure exceptional customer experiences during overnight hours, making this ideal for night owls seeking career growth without geographical constraints.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during overnight shifts
- Resolve customer inquiries regarding software, hardware, and account issues
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with day-shift teams to ensure seamless service continuity
- Monitor and respond to support tickets within SLA targets
- Identify recurring issues and contribute to process improvement
- Participate in ongoing training for new product launches
Qualifications
- Minimum 1 year customer service or technical support experience
- Strong problem-solving and communication skills
- Ability to work independently during overnight hours (12 AM - 8 AM)
- Proficiency with ticketing systems (Zendesk, Jira) and remote desktop tools
- High-speed home internet connection and quiet workspace
- Nevada residency required (Las Vegas preferred)
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge