Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist! We're seeking dedicated professionals to provide exceptional service while enjoying the flexibility of working from home. This full-time night shift role offers competitive pay, comprehensive training, and career growth opportunities in a supportive virtual environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during night hours (10 PM - 6 AM CST)
- Resolve technical issues and provide product support using CRM tools and knowledge bases
- Document interactions accurately and maintain customer records in Salesforce
- Collaborate with global teams to escalate complex issues and improve processes
- Meet performance metrics for resolution time and customer satisfaction (CSAT)
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Strong problem-solving abilities and empathy-driven communication skills
- Proficiency with remote work tools (Zoom, Slack, Salesforce)
- Reliable high-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Availability to work consistently on night schedule including weekends