Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist! We're seeking dedicated professionals to provide exceptional service while enjoying the flexibility of working from home in Colorado Springs. This is a full-time opportunity with competitive pay, comprehensive benefits, and growth potential in a thriving tech company. Your night shift schedule will allow you to balance work with your lifestyle while supporting our global customer base.
Why Work With Us?
• 100% remote work environment
• Paid training and career advancement
• Health, dental, and vision insurance
• Generous paid time off
• Equipment stipend for home office setup
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours
- Document interactions accurately in CRM systems
- Collaborate with global support teams for complex issue resolution
- Meet/exceed performance metrics including response times and CSAT
- Identify process improvement opportunities
- Adhere to company security protocols for sensitive data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing schedules