Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist! We're seeking dedicated professionals to provide exceptional service from the comfort of their homes while Detroit sleeps. This full-time role offers competitive pay, comprehensive benefits, and the flexibility to work during evening hours. Our cutting-edge tech platform ensures seamless connectivity, and we provide all necessary equipment. Be part of a company that values work-life balance and invests in your growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Document cases accurately in CRM system and maintain detailed call logs
- Collaborate with global support teams to resolve complex technical issues
- Meet key performance metrics including response time and resolution rates
- Contribute to process improvement initiatives for night shift operations
- Participate in monthly virtual training sessions and skill development programs
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Strong written and verbal communication skills
- Proficiency with CRM software and troubleshooting tools
- Reliable high-speed internet and quiet home workspace
- Ability to work independently during night shift hours
- Experience with ticketing systems like Zendesk or Jira