Job Description
Join our elite remote support team as a Night Shift Customer Support Specialist. This fully remote role offers the perfect blend of work-life balance while serving Fortune 500 clients from the comfort of your home office. We provide premium equipment, comprehensive training, and career advancement opportunities for dedicated professionals who excel in high-pressure environments. Enjoy competitive pay, full benefits, and the flexibility of setting your own productive workspace while supporting critical business operations during overnight hours.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours (11 PM - 7 AM CST)
- Resolve complex technical issues and billing inquiries with empathy and precision
- Maintain detailed documentation in Salesforce CRM and support ticketing systems
- Collaborate with global teams during handover periods for seamless service continuity
- Meet or exceed SLA targets for first-contact resolution and customer satisfaction
- Proactively identify process improvement opportunities during low-traffic periods
- Participate in quarterly upskilling sessions on emerging technologies
Qualifications
- Minimum 2 years in customer service or technical support role
- Proven night shift or flexible schedule experience
- Advanced proficiency with CRM tools (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed internet connection (minimum 50 Mbps) and dedicated home office space
- Ability to troubleshoot hardware/software issues independently
- CompTIA A+ certification or equivalent technical knowledge
- Must be located within Fort Worth, TX metro area