Job Description
Join Houston's premier tech firm as a Night Shift Customer Support Specialist! Work remotely while supporting global clients in our dynamic 24/7 operations. Enjoy competitive pay, comprehensive benefits, and career growth opportunities—all from the comfort of your home. Perfect for night owls seeking flexible, impactful work in Houston's thriving tech scene.
Responsibilities
- Provide exceptional customer support via phone, chat, and email during night shift hours (10 PM - 6 AM CT)
- Resolve technical issues and troubleshoot software/hardware problems for enterprise clients
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with global teams to escalate complex issues and maintain service SLAs
- Continuously update knowledge base with new solutions and product updates
- Monitor support queues proactively to ensure rapid response times
Qualifications
- 1+ years in customer support or technical troubleshooting experience
- Proven ability to work independently during overnight hours
- Proficiency with CRM tools (e.g., Salesforce, Zendesk) and remote work platforms
- Strong problem-solving skills with empathy for customer challenges
- High-speed internet connection and quiet home office environment
- Excellent written and verbal communication skills
- Flexibility to adapt to changing schedules and client needs