Job Description
Join Coastal Connect Solutions as a Night Shift Customer Support Specialist and become part of our award-winning remote team. We're seeking dedicated professionals to deliver exceptional service while enjoying the flexibility of working from home in Virginia Beach. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Maintain detailed records of customer interactions and issue resolutions
- Collaborate with global support teams to escalate complex technical issues
- Utilize CRM tools to track customer journeys and identify improvement opportunities
- Meet or exceed performance metrics for response time and customer satisfaction
- Participate in continuous training on new products and support protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Ability to work independently during night shift hours in a home office
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving skills and emotional intelligence
- Reliable high-speed internet and quiet workspace
- Excellent written and verbal communication skills