Job Description
Join our elite remote support team and deliver exceptional service while working from the comfort of your home during evening hours. Apex Solutions Group offers a dynamic, tech-forward environment where your expertise directly impacts customer satisfaction. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling designed for night owls. This role is perfect for detail-oriented professionals seeking a stable remote career with growth opportunities.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours (10 PM - 6 AM EST)
- Troubleshoot hardware/software issues for enterprise clients using diagnostic tools
- Document cases meticulously in CRM systems and maintain knowledge base articles
- Collaborate with global teams to resolve complex escalations
- Meet SLAs with 95%+ customer satisfaction scores
- Participate in continuous training on new technologies
Qualifications
- 2+ years of technical customer support experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication
- Ability to work independently during night shifts
- High-speed home internet required
- CompTIA A+ or equivalent certification preferred