Job Description
Join our dynamic remote team as a Night Shift Customer Support Specialist! We're seeking dedicated professionals to deliver exceptional service while working from the comfort of your home in Fresno, CA. This full-time role offers competitive pay, comprehensive benefits, and a flexible schedule perfect for night owls. As a key member of our support team, you'll resolve customer inquiries, troubleshoot technical issues, and contribute to our mission of exceeding client expectations. Enjoy zero commute costs, a home office stipend, and opportunities for career growth within our innovative organization.
Responsibilities
- Provide 24/7 customer support via phone, email, and chat during night shift hours (10 PM - 6 AM PST)
- Resolve technical issues and product inquiries for enterprise clients
- Document cases accurately in CRM systems and maintain detailed logs
- Collaborate with day shift teams for seamless customer handoffs
- Meet key performance metrics (CSAT, resolution time, first-contact resolution)
- Identify trends in customer feedback to improve service quality
- Adhere to security protocols for handling sensitive customer data
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving and communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Typing speed of 40+ WPM and basic technical aptitude
- Flexibility to cover occasional shift adjustments