Job Description
Join Global Solutions Inc. as a Night Shift Customer Support Specialist and thrive in a remote work environment while serving clients across the nation. This full-time position offers competitive compensation, comprehensive benefits, and the flexibility to excel from home during evening hours. We're seeking dedicated professionals who can deliver exceptional service while maintaining a healthy work-life balance in Louisville's vibrant community.
Responsibilities
- Provide 24/7 customer support via phone, email, and chat during night shift hours (10 PM - 6 AM EST)
- Resolve technical issues and troubleshoot software/hardware problems for enterprise clients
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with global teams to escalate complex issues and ensure seamless resolution
- Meet or exceed performance metrics including CSAT scores and response time targets
- Contribute to process improvement initiatives for remote support workflows
Qualifications
- Minimum 2 years of customer support experience in remote or night shift environments
- Proficient in troubleshooting Windows/macOS, networking, and SaaS applications
- Exceptional written and verbal communication skills with strong empathy
- High-speed home internet connection and quiet dedicated workspace
- Ability to work independently with minimal supervision during night hours
- CompTIA A+ or equivalent technical certification preferred
- Available to work full-time night shift schedule (10 PM - 6 AM EST)