Job Description
Join our innovative team as a Night Shift Customer Support Specialist and enjoy the freedom of remote work with flexible scheduling! At Apex Solutions Group, we empower our employees to thrive in a supportive environment while delivering exceptional service to global clients. This role is perfect for night owls seeking work-life balance without sacrificing career growth. What we offer: Competitive hourly pay, comprehensive health benefits, professional development stipends, and a cutting-edge virtual workspace. Why you'll love this role: Avoid traffic nightmares, work from anywhere in the continental US, and contribute to a company that values your well-being as much as your expertise.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours (10 PM - 6 AM PST)
- Resolve technical issues for enterprise clients using proprietary CRM and ticketing systems
- Document customer interactions and maintain accurate case histories in Salesforce
- Collaborate with cross-functional teams during handover periods for seamless service continuity
- Proactively identify process improvement opportunities and contribute to knowledge base updates
- Maintain SLA compliance while maintaining high customer satisfaction scores (CSAT)
Qualifications
- 2+ years of customer support experience in B2B or SaaS environments
- Proven ability to troubleshoot technical issues independently
- Exceptional written and verbal communication skills
- Self-motivated with strong time management in remote settings
- Proficiency with CRM platforms (Salesforce preferred)
- Reliable high-speed internet connection and quiet workspace
- Availability to consistently work night shifts with flexible scheduling options