Job Description
Are you a high performer who thrives in the quiet of the night?
ApexTech Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our elite remote team. Based in Denver, CO, we offer the perfect blend of work-life balance and career growth for those who prefer to work when the world sleeps. As a leader in our industry, we value precision, autonomy, and technical excellence.
In this pivotal role, you will be the voice and technical expert for our clients during off-peak hours. You will resolve complex tickets, ensure system stability, and provide a premium experience that keeps our customers coming back. If you are looking for a stable, well-paying remote position with a modern culture, we want to hear from you.
Why Join ApexTech?
- Flexible Schedule: Enjoy the city without the commute during your off-hours.
- Competitive Pay: $22 - $28/hour based on experience.
- Modern Tech Stack: Work with the latest tools in support and ticketing.
Responsibilities
- Provide exceptional technical support and troubleshooting for customers via chat, email, and phone during night operations.
- Diagnose and resolve software, hardware, and network issues with a high degree of autonomy.
- Maintain accurate, detailed records of all customer interactions and resolutions in our CRM system.
- Collaborate cross-functionally with day-shift engineering teams to escalate and resolve critical incidents.
- Proactively monitor system alerts and ensure uptime for our client base.
- Adhere to strict service level agreements (SLAs) to ensure customer satisfaction remains high.
Qualifications
- Minimum of 2 years of experience in customer support, technical helpdesk, or IT support.
- Must have the ability and willingness to work exclusively night shifts (10:00 PM – 6:00 AM EST).
- Strong troubleshooting skills with Windows, macOS, and common productivity software.
- Excellent written and verbal communication skills with a professional, empathetic tone.
- Reliable high-speed internet connection and a dedicated, quiet home office space.