Job Description
Join Memphis Tech Solutions as a Night Shift Customer Support Specialist and unlock your potential in a fully remote role. We're seeking dedicated professionals to deliver exceptional service during evening hours while enjoying the flexibility of working from home. This position offers competitive compensation, comprehensive benefits, and a supportive team environment. If you thrive in dynamic settings and excel at problem-solving, this is your opportunity to grow with a forward-thinking company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM CT)
- Resolve technical issues and provide troubleshooting guidance for software/hardware problems
- Maintain detailed case documentation in CRM systems with 100% accuracy
- Collaborate with global support teams to escalate complex issues
- Meet or exceed monthly performance metrics (CSAT, resolution time, first-contact resolution)
- Contribute to process improvement initiatives for remote workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer support experience in remote or night shift environments
- Proficiency with CRM tools (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional written/verbal communication skills with neutral accent
- Strong problem-solving abilities with analytical mindset
- Reliable high-speed internet connection and dedicated home office space
- Ability to work independently with minimal supervision during off-hours