Job Description
Are you a night owl looking for a rewarding career without the commute? Apex Digital Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our expanding remote team based in the Sacramento, CA area. We offer a fully remote environment with a focus on work-life balance, competitive compensation, and career growth.
In this pivotal role, you will be the first point of contact for our valued clients, ensuring their technical issues are resolved efficiently while maintaining a premium standard of service. If you are detail-oriented and thrive in a self-directed remote setting, we want to hear from you.
Responsibilities
- Provide exceptional technical support and troubleshooting via chat, email, and phone during night shifts.
- Diagnose and resolve complex customer issues with a focus on speed, accuracy, and empathy.
- Maintain accurate records of customer interactions and support tickets in our CRM system.
- Collaborate seamlessly with the day-shift team to ensure workflow continuity and issue resolution.
- Stay updated on product knowledge and software updates to provide accurate guidance.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service or technical support (remote experience is a plus).
- Must be available to work flexible night shifts, including weekends and holidays.
- Reliable high-speed internet connection and a dedicated home office space.
- Strong written and verbal communication skills in English.
- Proficiency with Microsoft Office Suite and CRM software.