Job Description
Join TechFlow Solutions Inc. as a Night Shift Customer Support Specialist and work remotely from the comfort of your home! We're hiring immediately for motivated individuals in San Diego to provide exceptional customer service during overnight hours. Equipment provided – including ergonomic chair, dual monitors, and noise-canceling headset. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment. No commute required – just reliable internet and a dedicated workspace. Advance your career while maintaining work-life balance with our flexible scheduling options.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM PST)
- Troubleshoot technical issues for enterprise software clients with step-by-step guidance
- Maintain detailed case documentation in CRM system with 99.5% accuracy
- Collaborate with global support teams to resolve complex escalations
- Meet/exceed monthly performance metrics including CSAT and resolution time
- Participate in ongoing training for new product launches
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years customer service or technical support experience
- Strong problem-solving skills with attention to detail
- Ability to work independently with minimal supervision
- Proficient in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Reliable high-speed internet connection (minimum 50 Mbps)
- Flexibility to work weekends/holidays as needed
- Passion for helping others in a fast-paced environment