Job Description
Join NexusTech Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This fully remote role empowers you to deliver exceptional technical support to enterprise clients while enjoying competitive compensation and a flexible schedule. We're seeking a dedicated professional who thrives in overnight environments and wants to advance their career in a dynamic tech hub.
Why NexusTech? We pride ourselves on cutting-edge remote work infrastructure, career development pathways, and a culture that values night shift contributions. You'll work with Fortune 500 clients and gain exposure to emerging technologies in cybersecurity and cloud infrastructure.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via phone, chat, and remote access
- Resolve complex hardware/software issues including VPN, SaaS applications, and network connectivity
- Document all interactions in Salesforce with detailed ticket resolution metrics
- Collaborate with global teams using Jira and Slack for cross-functional incident management
- Contribute to knowledge base articles and troubleshooting documentation
- Monitor system health and proactively address potential outages
Qualifications
- 3+ years of enterprise IT support experience in 24/7 environments
- Expert-level troubleshooting skills for Windows, macOS, and Linux systems
- CCNA/CompTIA Network+ or equivalent networking certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong written communication skills with ability to explain technical concepts clearly
- Ability to work independently with minimal supervision during night shifts
- Experience with ticketing systems (Zendesk, ServiceNow)