Job Description
Join TechGuard Solutions as a Night Shift IT Support Specialist and become an essential part of our 24/7 operations team. This high-paying role offers competitive compensation, career growth opportunities, and the flexibility to thrive during evening hours. You'll provide critical technical support to enterprise clients while working in a modern, collaborative environment. Enjoy comprehensive benefits including health insurance, retirement plans, and professional development stipends. Apply today to elevate your career in Charlotte's thriving tech hub.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night shift hours (10 PM - 6 AM)
- Monitor and resolve server, network, and infrastructure issues using enterprise tools like SolarWinds and ServiceNow
- Collaborate with global teams to troubleshoot complex system outages and implement solutions
- Document incident reports, knowledge base articles, and SOPs for internal processes
- Perform system maintenance, patch updates, and security scans during off-peak hours
- Train junior technicians on escalation protocols and best practices
- Contribute to continuous improvement of IT support workflows and automation
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in Windows Server administration, Active Directory, and cloud platforms (AWS/Azure)
- Experience with monitoring tools (Nagios, Datadog) and ticketing systems (Jira)
- Strong problem-solving skills with ability to work independently during night shifts
- Excellent written and verbal communication skills for cross-team collaboration
- Valid North Carolina driver's license for occasional on-site support
- Ability to work rotating weekends as needed for coverage