Job Description
Join TechSolutions Inc.'s elite night shift team as an IT Support Specialist in sunny St. Petersburg! This critical role ensures 24/7 system uptime for our global clients while offering exceptional work-life balance with daytime availability. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a cutting-edge environment.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network infrastructure
- Monitor and resolve system alerts during overnight hours using enterprise tools
- Collaborate with global teams to troubleshoot complex IT incidents
- Document technical procedures and maintain knowledge base articles
- Implement security patches and system updates during maintenance windows
- Train end-users on IT best practices and system utilization
- Escalate critical issues to senior engineers with detailed incident reports
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware, software, and network issues
- Excellent written and verbal communication abilities
- Ability to work independently and make sound decisions during off-hours
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools