Job Description
Join Fort Worth Tech Solutions as a Night Shift IT Support Specialist and elevate your career in high-stakes technical environments. We're seeking dedicated professionals to safeguard our clients' critical infrastructure during overnight hours. Enjoy premium compensation, flexible scheduling, and opportunities for rapid advancement in a 24/7 operations hub.
Why You'll Love This Role:
- Competitive salary with performance bonuses
- Comprehensive health benefits and 401(k) matching
- Modern remote-first hybrid work model
- Cutting-edge technology and professional development
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night shift (10 PM - 6 AM)
- Monitor and troubleshoot cloud infrastructure, servers, and network security
- Respond to critical incidents with SLA-driven resolution protocols
- Document all procedures, resolutions, and system changes in ITSM tools
- Collaborate with global teams during major system deployments
- Conduct proactive system health checks and performance optimization
- Maintain compliance with SOC 2 and ISO 27001 standards
Qualifications
- 3+ years of enterprise IT support experience with night shift background
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong proficiency in network troubleshooting (TCP/IP, DNS, firewalls)
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Ability to work independently in high-pressure situations
- Bachelor's degree in Computer Science or related field preferred