Job Description
Join our dynamic 24/7 operations team as a Night Shift IT Support Specialist in Arlington, TX! This premium role offers unparalleled career growth while serving as the backbone of our critical infrastructure during overnight hours. You'll become an expert in resolving technical challenges across cloud platforms, enterprise systems, and end-user devices—all while enjoying a collaborative, supportive work environment with exceptional benefits.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems, cloud applications, and network infrastructure during overnight shifts
- Monitor and resolve critical system alerts, security incidents, and performance bottlenecks
- Collaborate with global teams to implement system patches, upgrades, and disaster recovery protocols
- Document technical procedures and create knowledge base articles for team scalability
- Proactively identify system vulnerabilities and recommend optimization solutions
- Manage user authentication, access controls, and compliance protocols
- Perform system backups, restores, and data integrity verification
Qualifications
- 3+ years of hands-on IT support experience with Windows Server and Linux environments
- Advanced knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Industry certifications (CompTIA Network+, Security+, or AWS Certified Cloud Practitioner)
- Exceptional problem-solving skills with ability to diagnose complex technical issues
- Strong documentation abilities and experience with ITSM tools (ServiceNow/Jira)
- Ability to work independently with minimal supervision during overnight hours
- Excellent communication skills for cross-functional collaboration