Job Description
Join TechGuard Solutions as a Night Shift IT Support Specialist and become the backbone of our remote-first operations! We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours while enjoying the flexibility of remote work. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology while serving our San Antonio-based clients. If you're a problem-solver who thrives in dynamic environments and values work-life balance, this is your chance to excel in a supportive, innovative team.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems for enterprise clients
- Troubleshoot and resolve complex hardware/software issues across Windows, macOS, and cloud platforms
- Monitor system health, security alerts, and perform proactive maintenance during off-peak hours
- Document incidents, solutions, and knowledge base articles with precision
- Collaborate with global teams using Jira, Slack, and Microsoft Teams
- Execute scheduled system patches, updates, and security protocols
- Escalate critical issues to senior engineers with detailed context
Qualifications
- 3+ years of experience in Tier 2/3 IT support or help desk environments
- Expert knowledge of Windows Server, Active Directory, and cloud services (AWS/Azure)
- Strong diagnostic skills for network connectivity, VPN, and endpoint security
- CompTIA A+/Network+ certification or equivalent industry experience
- Exceptional communication skills with ability to simplify technical concepts
- Proven ability to work independently during overnight shifts (10 PM - 6 AM CT)
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- High school diploma or equivalent; relevant certifications preferred