Job Description
Join Nevada Tech Solutions' elite night shift support team and become the backbone of our 24/7 operations! We're seeking dedicated IT professionals who thrive in after-hours environments to deliver exceptional technical support to our enterprise clients. This direct hire role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Henderson's growing tech sector.
As a Night Shift IT Support Specialist, you'll safeguard critical infrastructure while maintaining seamless user experiences across multiple time zones. Our collaborative culture values problem-solving excellence and work-life balance for night shift professionals.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve network outages, security alerts, and system performance issues during night hours
- Execute server maintenance, updates, and patch deployments during low-traffic periods
- Document incident resolutions, knowledge base articles, and operational procedures
- Collaborate with global teams during cross-continental incident escalations
- Conduct user training for remote employees across different time zones
- Implement backup/recovery procedures and disaster response protocols
Qualifications
- 3+ years of hands-on IT support experience with Windows Server and Active Directory
- CompTIA Network+ or equivalent networking certification required
- Proficiency in monitoring tools (e.g., Nagios, SolarWinds) and ticketing systems
- Strong troubleshooting skills for on-premise and cloud infrastructure (AWS/Azure)
- Ability to work independently with minimal supervision during night shifts
- Excellent written communication for technical documentation
- Flexibility to work rotating weekends as needed
- Valid US driver's license for occasional on-site support