Job Description
Join our dynamic IT team as a Night Shift Support Specialist in Charlotte, NC. This critical role ensures 24/7 system reliability for our global clients. You'll provide expert technical support, troubleshoot complex issues, and maintain enterprise infrastructure during overnight hours. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a cutting-edge technology environment.
Responsibilities
- Resolve hardware/software issues via remote support and on-site assistance
- Monitor system health and proactively address security threats
- Document incidents using ticketing systems with detailed resolution steps
- Collaborate with global teams during critical outages
- Execute scheduled maintenance and system updates
- Train junior staff on support protocols and tools
- Provide exceptional customer service across multiple platforms
Qualifications
- 3+ years in IT support with night shift experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong analytical and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Valid driver's license for occasional on-site visits