Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist and earn premium compensation while maintaining critical infrastructure during off-peak hours. This high-paying role offers unparalleled growth opportunities in a dynamic environment. You'll be the backbone of our 24/7 operations, ensuring seamless system performance for enterprise clients. Enjoy competitive benefits including health insurance, 401(k) matching, and shift differentials. If you're a tech professional seeking exceptional compensation and work-life balance, this is your opportunity to excel.
Responsibilities
- Provide Tier 3 technical support for complex server, network, and cloud infrastructure issues
- Monitor and maintain critical systems during night hours, including proactive troubleshooting
- Collaborate with global teams on system upgrades, security patches, and incident response
- Document technical procedures and create knowledge base articles for day-shift handover
- Perform system backups, disaster recovery testing, and security audits
- Lead root cause analysis for critical outages and implement permanent solutions
Qualifications
- 5+ years in enterprise IT support with night shift experience
- Expertise in Windows Server, Active Directory, and VMware virtualization
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and firewalls
- Certifications required: CompTIA Security+ and AWS Certified Solutions Architect
- Proficiency in scripting (PowerShell, Python) for automation
- Exceptional problem-solving skills with high-stakes decision-making ability
- Ability to work independently with minimal supervision during off-hours