Job Description
Join our award-winning tech team as a Night Shift IT Support Specialist in sunny Tucson! We're seeking tech-savvy night owls to provide critical system support while the city sleeps. Enjoy competitive pay, comprehensive benefits, and a modern work environment where your expertise shines. This role offers stability, growth opportunities, and the chance to become an indispensable part of our 24/7 operations. Ready to turn your night-time energy into career success? Apply today!
Responsibilities
- Deliver 24/7 technical support for cloud infrastructure and enterprise systems during overnight hours
- Proactively monitor network security and resolve critical incidents before they impact business operations
- Collaborate with global teams to troubleshoot complex hardware/software issues via remote access
- Document all support tickets, solutions, and system changes in our ITSM platform
- Execute scheduled system maintenance, updates, and patch deployments during low-traffic windows
- Mentor junior staff during shift transitions and maintain knowledge base documentation
- Conduct quarterly system audits and optimize performance for night-time workloads
Qualifications
- 3+ years of enterprise IT support experience with night shift or on-call rotation
- Expert-level proficiency in Windows Server, Active Directory, and Azure cloud services
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong background in networking (TCP/IP, VPN, firewalls) and virtualization (VMware/Hyper-V)
- Exceptional troubleshooting skills with enterprise software (O365, SCCM, ServiceNow)
- Ability to work independently with minimal supervision during off-hours
- Valid driver's license and reliable transportation for on-site emergency calls