Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist and unlock premium compensation while serving critical infrastructure needs. This high-paying role offers stability, growth potential, and a collaborative team environment. Enjoy premium pay rates for night shift hours plus comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Our El Paso facility is a hub for cutting-edge technology solutions, and we're seeking dedicated professionals who thrive in after-hours support roles.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during night shift hours (10 PM - 6 AM)
- Monitor and maintain network infrastructure, servers, and cloud services
- Resolve complex hardware/software issues using remote diagnostic tools
- Document all incidents, resolutions, and system changes in ITSM platform
- Collaborate with global teams during critical system outages
- Implement security protocols and conduct vulnerability assessments
- Train junior support staff on escalation procedures
- Contribute to system optimization projects during low-traffic periods
Qualifications
- 3+ years of enterprise IT support experience with night shift preference
- CompTIA Network+ and Security+ certifications required
- Proficiency in Windows Server administration and Active Directory
- Experience with virtualization platforms (VMware/Hyper-V)
- Strong troubleshooting skills for enterprise networking equipment
- Ability to work independently with minimal supervision
- Excellent written communication skills for incident reporting
- Must pass background check and drug screening