Job Description
Join our award-winning IT support team in Seattle with comprehensive paid training! We're seeking motivated individuals for night shift roles where you'll become a tech expert while earning a competitive salary. No prior experience required – we'll invest in your growth through our 8-week paid certification program. Enjoy flexible scheduling, comprehensive benefits, and a dynamic work environment in the heart of Seattle's tech district. This is your chance to launch a career in IT with zero upfront costs and full company support.
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Troubleshoot hardware/software issues including Windows/Linux environments
- Document incident reports using ServiceNow and knowledge base tools
- Collaborate with global teams during critical system outages
- Execute system patches and security updates during maintenance windows
- Mentor junior technicians during cross-team rotations
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy with willingness to learn technical systems
- Strong problem-solving and communication skills
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Customer service mindset with patience for technical troubleshooting
- CompTIA A+ certification (we provide training if needed)
- Valid driver's license for occasional on-site support